Sheba and Trey jump out of the car and can't wait to get into Pet Resort. It makes me feel a little badly. They never look back once I bring them in the door. Sniff sniff. But it's a great place for your dog. Be prepared to realize that your dogs might prefer hanging out at Pet Resorts than hanging out with you!

Pros: My dogs love to visit Pet Resorts! Have been going 4 years now.

So glad I found you! I didn't end up boarding my dog with you, but I did have her groomed on Monday Feb 11. She is a golden-doodle & can be very challenging to groom, especially since I like to keep her long.  I have had her groomed at several places in the area but have never been satisfied. Your groomer Cathy, did by far the best job I have ever had done so far.  Thank you sooooo much!! I will definitely be bringing Sylvia back for grooming, and have already referred you to several people for grooming. Vicki B.

I had my dog groomed on Monday Feb. 11. She is a Golden-Doodle & can be challenging to groom, especially since I like to keep her long. I have had her groomed at several places in the area, and Cathy, at your place did by far the best job. I will definately be bringing Sylvia back for grooming, and have already referred you to several people for grooming.

Pros: Everything was Wonderful

PETS RESORTS IS AWESOME!!!! I HAVE BEEN BOARDING MY DOGS HERE FOR YEARS NOW AND THEY NEVER LET ME DOWN. I AM ALWAYS PLEASED WITH THE SERVICE. MY DOGS ARE ALWAYS FRESH AND HAPPY!!! I WOULD NEVER TRUST ANYONE ELSE WITH MY DOGS!!!! I HAVE TWO GOLDEN RETRIEVER'S AND THEY ARE A HANDFUL. I LOVE THEM DEARLY AND THEY LOVE TO STAY AT PET RESORTS BECAUSE THEY GET TO STAY TOGETHER!!!! I WOULD RECOMMEND PET RESORTS TO EACH AND EVERY DOG OWNER THAT I KNOW!!! STAFF IS GREAT ALL THE WAY FROM THE FRONT DESK TO THE GROOMER!!!! THANKS SO MUCH PET RESORTS FOR YOUR KINDNESS TO ME AND MY DOGS!!! I APPRECIATE YOU VERY MUCH!!

I called to make reservations to board our two dogs and was quoted a price. I booked it for a Saturday night and was told I could pick our dogs up between 1-4:30 on Sunday. When I arrived to pick them up I was then informed I needed to pay an additional half fee because it was a Sunday pick-up. This was never explained on our phone conversation - not sure I would have boarded if this had been told in advance. The service itself was fine. They were very sweet with our dogs, and they took good care of them. It is just the poor business practice - not being upfront that really upsets me.
Pros: sweet with dogs
Cons: not quoting price accurately - misled

Response from this business:

Sunday Pick-up
Posted on 08/28/2007
Sorry for the confusion over the Sunday pick-up. Most places are either closed or charge a whole day. We tried to make it simple. Check-out is 1PM every day (even Sunday) after 1PM there is a half-day charge. This info is on our website and there is a big sign at the front desk in case we forget to tell you when you call. Glad your pets enjoyed the service!